Dear Mr. Spanos, I have been a loyal San Diego Charger fan since 1977, so I think that I am entitled to an opinion or two about the state of my beloved team. I am advising you that I will no longer be buying your product, but I wanted you to know why. First, I want to outline the nature of our relationship so you understand my point clearly. Mr. Spanos, you are "selling" me a product, it’s called a professional football team. The people who are "buying" your product are called "fans" and "Customers." For the past several years your product has been extremely defective. We have complained, shouted, cried, and cursed loudly for change, but to no avail. I have noticed that you do not have a "customer service" department, so this is why I am writing you this letter. I am hoping that you will immediately correct the problems with your product on behalf of the hundreds-of-thousands of customers who are complaining and dissatisfied with the product they are buying. Mr. Spanos, your "Managers" who are responsible for producing a quality product are failing miserably. You once had a "Manager" Mr. Schottenheimer who really was doing a great job, unfortunately due to a "personal" conflict he was let go. The replacement "Manager" you brought in (Mr. Turner) has been a disaster; he’s a nice man, but a terrible manager. Worse than that, his boss (Mr. Smith) has fired nearly every quality employee you have had, including Mr. Schottenheimer. Those quality employees have all gone on to other companies and have enjoyed great success. Those other companies are your competition by the way. Also, your top employee (Mr. Rivers) has lost his mind and is in need of a time-out. Mr. Rivers is a good employee, but he needs a quick vacation because he is very stressed out. It’s so bad Mr. Spanos that he [Rivers] often doesn’t know who to throw the ball to. If he doesn’t get help soon, I am afraid he is going to develop "Post Traumatic Stress Disorder." Mr. Rivers is obviously displaying signs of dysfunction, which is being ignored by your managers. They are enabling this behavior instead of intervening! You intervened with a current employee (Mr. Mathews) and that seemed to have a positive result. Mr. Rivers needs that same help too sir, we pray for his quick recovery! Mr. Spanos, I am asking for you to please replace your management team with a new one that has experience producing top-quality products immediately. I am also asking for you to replace the employees who are not performing to your/our expectations, and replace them with highly motivated employees who want to produce a quality product. I am asking you to do this for your customers even if you won’t do this for yourself. Please be advised that I will no longer be buying your defective product until I am convinced it meets quality control standards that are being employed by most of your competitors. Since I know you don’t give refunds or have a money-back-guarantee, would you please consider giving your customers a discount in the future for their troubles? Thank you in advance for your consideration, understanding, and timely intervention into this matter! Best Regards, Loyal Charger Fan Kevin